Support email
Write to children@commandcore.ru from the address your account is registered to — that way we find your projects right away.
We reply within one business day; refund requests take up to 10 business days.
Write to supportWhat to attach so we can help faster
- The email of your Top-Top account.
- A link to the project or generation from your dashboard (the page address).
- A screenshot of the error, or what you expected to see.
- For payment questions — the date and amount of the payment.
What we help with
Generations
Did not start, failed with an error, wrong result — we check it and refund the tokens if the fault is ours.
Payments and tokens
The payment went through but tokens did not arrive; receipts; refunds of unused tokens.
Account and data
Sign-in, email confirmation, deleting the account and photos, personal data requests.
Schools and photographers
Class albums, bulk orders, portfolios — write to us and we will work out the format.
Legal details
Services are provided by Sole proprietor (IP) Anna A. Dudkina, Russian Federation. INN 772973022158, OGRNIP 326774600401547, Moscow, Russian Federation. Full terms are in the documents below.